Politique d'expédition
(All orders placed through GrowDudes shipped discreetly)
Handling And Shipping Time
Our processing time may vary depending on the season and is currently affected by longer lead times.
Right now, the processing time can be 2 to 5 business days before your order is shipped.
Typically, it takes 2-3 business days to ship to Quebec and Ontario. Please note that due to the current pandemic situation, there may be additional delays in processing and shipping times.
If there is ever a delay or issue with tracking information, please contact us within 14 days of the shipping date so we can coordinate with the courier to locate your package. This is due to the courier's policies. After 14 days, it is unlikely that a postal investigation will result in locating the package. Therefore, orders lost in transit are no longer eligible for refund, exchange or replacement by GrowDudes. Any approved compensation will be granted as store credit towards a future order.
From time to time, some items may be damaged in transit. Packages must be opened within 48 hours of delivery, and we must be notified of this damage, as well as receive a photo of the damaged items and the box they arrived in. We may file a claim with the post office to provide you with a refund and / or replacement. We cannot promise a refund or replacement if this is not done within 48 hours.
Free Shipping (Restrictions apply)*
Most orders of eligible items valued at $299 or more qualify for FREE shipping (Order must be delivered to a Canadian address).
Please note the following situations where a special shipping or handling charge will apply to all order amounts:
Orders with a total weight of 20 lbs or more.
Orders that contain items that are considered oversized by the Postal Service
Orders shipped either to a remote location or to a location to which we cannot economically ship an item or order.
We can ship anywhere in Canada. However, the free shipping offer does not apply to orders going to the territories or extremely rural areas.
